Faq
How do I change the currency?
At the top of our website you will see a currency widget where you can change the currency to one of the following: USD,CAD,EUR,GBP,MXN,AUD,NZD,PHP,SGD,INR
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on handled by PayPal.
Is my personal information kept private?
We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
Are the stones real diamonds?
Our stone type is Anryss® Stone, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, the Anryss® Stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.
Will this jewelry turn my skin green?
No, our jewelry won’t turn your skin green. Jewelry that turn your skin green is made of copper. Our jewelry are made of 925 sterling silver, and the quality has been verified by International Institution SGS.
For the plated jewelry, I worry the color will fade off naturally.
We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit this page: Jewelry Care to learn more.
In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry.
Where do you ship to, and how much does shipping cost?
For most countries and regions:
We offer free door-to-door delivery on orders of $69 or more.
Note:
Remote areas
Free delivery is not currently available.
Additional shipping fees apply.
How long until I receive my jewelry?
Delivery Time= Processing Time + Shipping Time Processing time differs from product to product. Some popular styles can be shipped within 1-3 business days, while engraved or custom orders may take up to 7-9 business days. Shipping time depends on the shipping method you selected.
Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax.
What if I don't like my jewelry after receive it?
Don’t worry about it. We promise an easy 30-day return policy. If you don’t like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
What is your return policy?
We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view our 30-day return policy.
Contact ANRYSS
WhatsApp：+8613966699578
Email：service@anryss.com
Address：Building 6, Tianyue Center, Wulidun Street, Shushan District, Hefei, Anhui, China.
Live Chat Available: 5 PM – 2 AM, Mon-Sun (PST/PDT)
All offline messages & emails will be replied to within 12 working hours.
Category
CUSTOMER CARE
We Accept
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